Wednesday, August 19, 2015

The Importance Of Water Utility Billing Software

By Nancy Gardner


This is a technology which provides comprehensive solution for collection, transmitting and processing needs. The idea is being utilized by many companies irrespective of their sizes, some towns are also using the same. The idea relies on cloud computing technology and it is being utilized by companies, towns and cities in Canada and united state. Many companies have opted to use water utility billing software for it efficiency and customer satisfaction.

These idea have the capacity to integrate meter reading devices with existing mobile readers application, the developers of such technology should ensure that the system has necessary equipments for water billing. Meter integration involves importing data from meter reading gadgets to central computers with just few seconds.

Labor force reduction do not necessary lead to unemployment, since skilled workers can be given basic training on how to use the system or alternatively they can be reshuffled to other departments. Here the worker can specialize on other duties or tasks. Some of the departments the workers can be moved to should be the customer care section where they can spend their time attending to customers.

Utility waters are supposed to study customers reports to evaluate their consumption pattern so as to advice the management on the ways to use to conserve water and how to reduce cost associated with water provision to customers. Today billing programs many reports and other functions that are not limited to only sending notices of payment to consumer.

After implementation process the management of the company should constantly maintain this software developed through constant updating the program with the current features. This program can be used for sewer billing of any kind that is for flat rate or rates plus other charges.

The fifth stage is program review and testing which include testing part of the program developed to check whether it is giving the required result. Also involves comparing efficient of the new program to that of old program to make decisions whether to enroll the system or just continue with existing one. Program, implementation follows and here the new software developed is put into action or implemented.

After rolling out the program, the company should not stop there and relax, they should evaluate the performance of new software to meet the organization intended goal. Maintenance of this system should also be provided for in the organization plan.

And most important function that system is able to perform, is providing a customer portal where clients can access online from their places or homes to check their account information or balances. Another important function of the system is enabling E billing. E billing allows service providers to send their customer bills reducing their cost of postage significantly.

Since there is a customer portal provided by the system, customer self service is possible through internet, kiosks, telephone and also use of wireless devices which enhance customer satisfaction. Software allows the use of dashboards which provide detailed information enhancing productivity. It also allows amalgamation with other external solutions. These external solutions can be accounting, municipal services, work management, check scanning and website. The technology should be flexible to enable for adjustment or addition of extra features in future.




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