Thursday, December 20, 2012

What in the World is Voip Monitoring?

By Saul Saresi


Voip has started a fire in the business world that Guy Fawkes would have been proud of, and no fire engines in all the world can run enough water to put out the blaze. But with so much money to be made and saved, people need to be sure that there are systems in place to safeguard their investment; systems such as monitoring.

The explosion of popularity in Voice Over IP technology caused by the incredible benefits it offers has somewhat allowed the cracks to show through longer and more un-reservedly than would potentially be the case in other business sectors. But with so much competition now out there, downtime is not an excuse, and non-monitoring is not an option.

Due to the nature of Voip technology, however, all of the components which are required to be working in order to successfully make calls are out of a company's direct control. This (unavoidable) relinquishment of power by all companies using this technology, is one of the biggest business stumbling blocks it faces, and the reason why effective monitoring is in such high demand.

Although there are several methods of monitoring, the most effective at the current time is known as end-to-end, a method which duplicates the calls to SIP devices and then analyzes the call reactions in order to assess the system services and quality. If a problem is noticed an alert will then be sent out informing the service provider.

The other benefit of monitoring systems is the supply of real time and in depth reports that are provided, offering invaluable insights into performance metrics and any potential errors that may arise, allowing for detailed analysis to be carried out at anytime from any place.

Regardless of what a company's motivation for utilising monitoring systems may be - whether simply to ensure the risk of bad service provision is minimised or to gain valuable insights into their company's performance - the systems that are there have their advantages and should be utilised wherever possible.

Voip is not going anywhere any time soon, and the longer businesses delay jumping on the bandwagon due to fears of inadequate performance risks and technological glitches will, in the long term, only hurt their profits and communicative abilities.

So whatever reasons there may be for not switching to Voice Over IP yet, there are many more reasons why you should, and the gap between why and why not will only continue to increase for the very forseeable future. So if you want your business to get to that next level before the competition do yourself a favour and make the switch to a registered provider today.




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